Cancellation Policy

Cancellation Policy for Pragmahal

At Pragmahal, accessible from www.pragmahal.com, we strive to provide a seamless and satisfactory experience to our customers. This Cancellation Policy outlines the terms and conditions governing cancellations, refunds, and modifications related to our services or products. By using our website, you agree to comply with this policy. If you have any questions or concerns, feel free to contact us at info@pragmahal.com.

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1. Applicability

This Cancellation Policy applies to all transactions made through www.pragmahal.com, including but not limited to product purchases, service subscriptions, bookings, and other offerings provided by Pragmahal.

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2. General Cancellation Terms

2.1 Cancellation Requests

Customers may request a cancellation of their order or service by:

• Submitting a cancellation request through their account on our website.
• Contacting our customer support team at info@pragmahal.com.

2.2 Eligibility for Cancellation

Cancellations will be accepted based on the following conditions:

• The cancellation request is submitted at least 2 days before the scheduled visit for services or bookings.
• The product or service has not yet been delivered, fulfilled, or activated.

2.3 Non-Cancellable Items

The following transactions may not be eligible for cancellation:

1. Custom or personalized products.
2. Services that have already been rendered or partially completed.
3. Products marked as “non-returnable” or “final sale.”

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3. Timeframes for Cancellations

3.1 Products

• Standard Products: Cancellations must be requested within 24 hours of placing the order.
• Custom Products: Cancellations must be requested within 12 hours of placing the order. After this period, cancellations may not be accepted due to the commencement of customization.

3.2 Services

• Scheduled Visits or Appointments: Cancellations must be requested at least 2 days before the scheduled visit to qualify for a refund or rescheduling.
• Subscription Services: Cancellations can be requested at any time. However, refunds for partially used periods are subject to our refund policy.

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4. Refunds

4.1 Refund Eligibility

Refunds will be processed for eligible cancellations under the following conditions:

• The cancellation request adheres to the timeframes mentioned in this policy.
• The product or service has not been used, activated, or delivered.
• The cancellation complies with other terms outlined here.

4.2 Refund Methods

Refunds will be issued via the original payment method used during the transaction unless otherwise agreed. Processing times are as follows:

• Credit/Debit Cards: 5-7 business days.
• Online Payment Platforms: 3-5 business days.
• Bank Transfers: 7-10 business days.

4.3 Deductions and Fees

In some cases, refunds may be subject to:

• Restocking fees for returned products.
• Administrative fees for cancellations of certain services.

These fees will be communicated to the customer during the cancellation process.

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5. Modifications to Orders or Services

5.1 Modifications

Customers may request modifications to their order or service by contacting us at info@pragmahal.com. Approval of such requests is subject to:

• The order or service’s current status.
• The feasibility of the requested changes.
• Additional fees that may apply for the modifications.

5.2 Denial of Modifications

We reserve the right to deny modification requests if:

• The product is already in transit or completed.
• The requested changes conflict with existing terms and conditions.

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6. Exceptions

6.1 Force Majeure

In the event of unforeseen circumstances beyond our control (e.g., natural disasters, governmental actions), Pragmahal reserves the right to:

• Modify or cancel orders and services.
• Offer alternative solutions, such as rescheduling or store credit, instead of direct refunds.

6.2 Non-Compliance

Pragmahal is not obligated to fulfill cancellation or refund requests that do not comply with the terms outlined in this policy.

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7. Dispute Resolution

7.1 Filing a Dispute

If you disagree with the outcome of a cancellation or refund request, you may:

1. Contact our support team at info@pragmahal.com to discuss the issue.
2. Provide all relevant documentation, including order details and correspondence, to support your claim.

7.2 Resolution Process

Our team will:

• Review your dispute within 10 business days.
• Provide a resolution or further instructions based on the review.

7.3 Legal Recourse

If a resolution cannot be reached amicably, disputes may be subject to the jurisdiction and governing laws outlined in our Terms and Conditions.

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8. Customer Responsibilities

8.1 Accurate Information

Customers are responsible for providing accurate and complete information when placing orders or booking services. Pragmahal will not be liable for cancellations or refunds due to errors in customer-provided details.

8.2 Timely Communication

Customers must notify us promptly if they encounter issues or require cancellations. Delays in communication may impact eligibility for cancellations or refunds.

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9. Contact Information

For questions or concerns about this Cancellation Policy, please contact us:

Pragmahal
Email: info@pragmahal.com

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10. Policy Updates

Pragmahal reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on this page, with the updated date reflected below. We encourage users to review this policy periodically for updates.

Last Updated: January 22, 2025

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11. Final Note

We appreciate your trust in Pragmahal and are committed to ensuring transparency and fairness in all transactions. Your satisfaction is our priority, and we aim to address all cancellation and refund requests promptly and equitably.